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Awaiting Order Arrival

When will I receive my order?

You can track your order status using the tracking number provided in your confirmation email. Delivery times may vary depending on the shipping method and your location.

I haven’t received my order. What should I do?

First, check the confirmation email and tracking details. If the estimated delivery date has passed, contact our support team for assistance.

What if my package is delayed at customs?

Customs clearance can sometimes cause delays. If your parcel is held, customs officers may require additional documentation or payment of duties. Please follow the instructions provided by the courier or customs authority.

I received my order after getting a refund. What should I do?

Keep the product in its original packaging along with all order documents. Contact our support team to arrange a resolution in line with our refund and return policy.

My order shows “delivered” but I didn’t receive it. What should I do?

Check with your household members, neighbors, or building reception first. If you still cannot locate the package, contact customer support and your courier immediately.

Ordering & Payment

What payment methods do you accept?

We accept major credit/debit cards, cash, and other secure payment methods depending on your region.

Can I change or cancel my order after payment?

Yes, but only before the order has been processed and shipped. Please contact our support team as soon as possible.

Why was my payment declined?

Payments may fail due to incorrect details, insufficient funds, or security checks by your bank. Try again with correct details or contact your bank for clarification.

Will I be charged immediately after placing an order?

Yes, payments are processed at checkout to confirm your order. Refunds will be issued if the order is canceled or returned.

Do you offer installment payments or “Buy Now, Pay Later”?

Depending on your location and selected payment provider, installment or deferred payment options may be available at checkout.

After sales

How do I request a refund or return?

Submit a request through your account or contact customer support. Ensure the product is in its original condition and packaging.

How long does it take to receive a refund?

Refunds are usually processed within 5–10 business days after we receive and inspect the returned product.

Can I exchange a product instead of returning it?

Yes, if stock is available. Contact our team to arrange an exchange within the allowed return period.

What if I received a damaged or defective item?

Please contact support immediately with photos of the damaged product. We will arrange a replacement or refund at no extra cost.

Do you offer a warranty on your products?

Some products come with a manufacturer’s warranty. Please check the product description or contact us for details.

Refund

How do I request a refund?

You can submit a refund request through your account or by contacting our support team. Ensure that your product is eligible for a refund according to our policy.

When will I receive my refund?

Refunds are usually processed within 5–10 business days after we receive and verify the returned product.

Can I get a refund if I change my mind?

Yes, you can request a refund within the allowed return period as long as the product is in its original condition and packaging.

Will I be refunded the full amount including shipping?

Refunds typically cover the product price. Shipping fees may be refunded depending on the circumstances and our policy.

What should I do if my refund hasn’t arrived yet?

Check your payment method statement first. If the refund does not appear within the expected timeframe, contact our support team for assistance.